US Quality Systems Manager (Poultry, Eggs, and Fish)


US Quality Systems Manager (Poultry, Eggs, and Fish)

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the-art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites. 

About the Department:
The Quality Systems team is responsible for food safety, quality, identifying and managing emerging issues, and areas related to sustainable supply. We work with our suppliers to ensure continuous enhancements of the systems that deliver quality and safety and protect the brand.

Position Purpose:
This position focuses on quality systems and food safety in the Poultry, Eggs and Fish categories in U.S. Supply Chain (SCM), Quality Systems Team (QS). This individual provides proactive leadership in the development and implementation of the quality vision, infrastructure and systems needed to protect and enhance brand McDonald’s relative to product quality, consistency, conformance to standards, food safety, regulatory and emerging issues. In addition, this position serves as a technical expert to advise and support internal/external safety and quality brand-related initiatives.

You will report to a director in the QS team and will work closely with other functional teams and suppliers. Key customers include but are not limited to: McDonald’s Supply Chain, McDonald’s restaurants, Culinary, Menu & Kitchen teams, Restaurant Systems, Global SC/Quality Systems, Sustainability, Owner/Operators, Suppliers and McDonald’s senior leadership.

Job Description

U.S. Quality Systems and Brand Protection:

  • Serves as the U.S. center of perfection for product and
    process quality and food safety both from a strategic perspective as well as
    day-to-day critical incident management.
  • Supports Supply Chain in delivering on the U.S. business
    plan ensuring that U.S. market and customer needs are met.
  • Supports development, implements, maintains and improves
    proactive quality, food safety and animal welfare systems, assessing risk to
    prevent failures and mitigate risk to the consumer, U.S. business and Brand
  • In partnership with global and U.S. market supply chain
    resources, interprets and communicates the conformance to global and local
    market standards for the applicable product categories across the U.S.
    restaurant system using existing and to be designed metrics.
  • Identifies product and process improvement opportunities,
    targeting valued activities that incorporate product and process measurement
  • Creates systems and infrastructure to measurably reduce
    variation and increase product consistency delivered to the consumer.
  • Partners with U.S. suppliers to meet, maintain and improve
    upon quality standards/McDonald’s Specifications for both product/ingredient
    components and finished products.
  • Leads U.S. supplier teams to engage in the design and
    execution of improved quality processes across the system. This includes using
    standard methodologies, benchmarking, etc.

Innovation and Technology:

  • Facilitates change within the system in product components
    and/or product preparation procedures (e.g. product design, ingredient
    technology, etc.) in order to ensure that finished products continue to meet or
    exceed quality expectations within McDonald’s standards.
  • Engages suppliers in the simplification of restaurant
    product, processes and packaging that would result in increased ease of
    restaurant operations, product robustness and improved across-the-counter
  • Stays current with industry technology and systems, bringing
    applicable ideas and potential solutions for tracking and maintaining quality
    and safety and/or enhances quality and safety applicable to product categories.

Department Support:

  • Anticipates current and changing quality, food safety and business needs and participates in the development of U.S. market or Global Quality Systems processes/tools to meet those changing needs.
  • Working with QS, SST and supplier teams, ensures the appropriate quality and food safety programs and policies are in place to execute the U.S. QS quality plan.
  • Collaborates in the development, support and execution of the department plan and scorecard measurements.

People/Relationship Management:

  • Leads the technical relationship with the suppliers involved in the supply chain product categories. Works directly and regularly with suppliers to ensure the appropriate quality infrastructure is in place to execute the product quality and food safety plan.
  • Communicates the McDonald’s product quality vision, plan and implementation progress, and measures of success to suppliers and other McDonald’s departments. 
  • Acts as a relationship partner with internal and external customers by establishing and building open lines of communication across all levels of the system.
  • Provides ongoing coaching, technical support and training of Supply Chain, suppliers and other departments.
  • Champions and promotes working relationships within McDonald’s and counterparts in other corporations and outside professional organizations to gain and share knowledge.

  • B.S degree required, advanced degree preferred. 
  • Animal Science/Food Science degree preferred with at least 5 years of food product production/ quality systems and/or food industry experience
  • Knowledge of regulatory requirements and experience working with regulatory agencies is a plus.
  • The individual should possess strong analytical skills, should be tech savvy and should possess excellent verbal and written communications skills to communicate findings within the system as needed.
  • Ability to travel up to 30% of time.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

The following job opportunities include positions at McDonald’s Corporation, McDonald’s USA, as well as restaurants that are either corporate-owned or owned and operated by and independent franchisees. Based on which restaurant position you select, you will receive further information concerning whether you are applying to work for a corporate-owned restaurant or a restaurant owned by a franchisee. Any positions listed for a job at a franchisee-owned restaurant have been posted here at the franchisee’s option. Franchisees are solely responsible for employment matters at the restaurants that they own and operate, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at franchisee restaurants. If you are applying for a job at a franchisee operated restaurant, we will forward the information provided by you to the franchisee organization in order for that organization to reach out to you and process and evaluate your application. McDonald’s USA will not receive a copy of your employment application and will have no involvement in any employment decisions regarding you, including whether you receive an interview or whether you are hired to work for the franchisee. If you are applying for a position with a franchisee restaurant, and have specific questions concerning the organization, its privacy practice, or regarding any specific individual needs or accommodations, please reach out to the organization directly.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.